Pattou · Support
Need a hand?
Write to me directly at me@sebastiendebollivier.com. I answer personally, usually within two working days. Mention your device and the app version — it saves a round trip.
Common questions
I didn’t get my vaccine reminder
Reminders are local notifications: your phone fires them itself, with no internet involved. Check that notifications are allowed for Pattou in your system settings. On Android, also allow “exact alarms”, otherwise the system may shift the time by several hours.
The suggested dates don’t match what my vet says
That’s expected. The preloaded schedules are indicative, based on common veterinary practice. Your vet’s protocol always wins: every due date can be edited or removed.
I paid on another phone
Open the paywall and tap “Restore my purchase”. The purchase is tied to your Apple or Google account, not to the device.
How do I get my data back?
Everything is stored on your phone. Uninstalling the app deletes all data, immediately and permanently — there is no copy anywhere else. Export your record first if you want to keep it.
Why a one-time purchase instead of a subscription?
Because a health record gets opened a few times a year. Charging monthly for a tool you don’t open would be dishonest. You pay once, and future features are included.
What if I delete a pet by mistake?
Deleting keeps the history: the profile leaves the list but nothing is destroyed. Write to me if you need it back.
Report a problem
Describe what you were doing, what you expected and what happened. A screenshot helps a lot. Email about a problem.